These Terms of Service ("Terms") govern the supply of audio post-production services by Sayko, a sole-trader business operated by Alexandre Taborda, registered in Portugal under NIF 266245722, based in Lisbon, Portugal, and trading through the website sayko.pt ("Sayko", "we", "us", "our").
Sayko operates under the Portuguese simplified tax regime (regime simplificado) for self-employed workers. Sayko is not VAT-registered for cross-border purposes unless and until thresholds require it; where VAT is chargeable under applicable rules, this will be stated on the invoice.
Contact: alex@sayko.pt — sayko.pt
These Terms, together with our Privacy Policy and the order confirmation, form the contract between Sayko and the Client. Pursuant to Article 5 of Directive 2011/83/EU and Decree-Law 84/2021 (Portugal), the pre-contractual information set out on the website and in these Terms is binding and forms part of the contract.
Sayko provides remote audio post-production services worldwide. The current Services and prices are:
| Tier | Price | Scope | Revisions | Format | Turnaround |
|---|---|---|---|---|---|
| Basic | €99/track | Stereo mix · audio tails trim | 1 round | WAV 24-bit + MP3 | 5 business days |
| Intermediate | €149/track | Mix & Master · audio tails trim | 3 rounds | WAV 24-bit + MP3 | 3 business days |
| Pro | €249/track | Mix & Master · stem delivery · vocal cleanup · timing & quantization | Unlimited (within original scope) | WAV 24-bit + MP3 | 48 hours (priority) |
| # | Add-on | Price | Available on |
|---|---|---|---|
| 1 | Mastering | €34.99 | Basic |
| 2 | Extra revision | €24.99 | Basic, Intermediate |
| 3 | Rush delivery (48h) | €69.99 | Basic, Intermediate |
| 4 | Vocal cleanup | €24.99 | Basic, Intermediate |
| 5 | Pitch correction | €34.99 | Basic, Intermediate, Pro |
| 6 | Timing & quantization | €29.99 | Basic, Intermediate |
| 7 | Stem delivery | €19.99 | Basic, Intermediate |
Add-ons are selected at checkout and charged in addition to the base tier price. Each add-on is subject to these Terms in the same way as the base Service.
| Service | Price | Scope | Turnaround |
|---|---|---|---|
| Podcast (single) | €99/episode | Noise reduction & EQ, multi-speaker levelling, platform-ready | 2–3 business days |
| Podcast (monthly) | €299/month | 4 episodes per month, consistent sound identity, priority support | Rolling |
| Video Audio (single) | €199/project | Dialogue cleanup & SFX balance, loudness for web & broadcast | 48 hours |
| Video Audio (monthly) | €499/month | Ongoing projects, priority queue, brand audio consistency, any format on request | Rolling |
| Film & TV | Custom/project | Dialogue editing & ADR, audio restoration, final mix to EBU R128 | Quoted per project |
Prices are in Euros (€) and exclude any taxes that may apply in the Client's country of residence (e.g. import VAT or local equivalents). Bank or payment-processor fees borne by Sayko on receipt are not deducted from the agreed fee.
The display of Services on sayko.pt is an invitation to treat. The Client makes an offer by submitting an order. The contract is formed when Sayko confirms the order in writing (by email or order receipt) and full payment has cleared.
Payment is processed by the payment provider integrated on sayko.pt. The Client is responsible for any currency conversion or international transfer fees imposed by their bank or card issuer.
Sayko issues a compliant electronic invoice (fatura-recibo) for each transaction in accordance with Portuguese tax law.
The Client must supply Project Files in the formats and to the technical standards specified in the order confirmation or service brief (typically: WAV/AIFF stems at 24-bit, 44.1 kHz or higher; consolidated, labelled, free of clipping; with reference track and notes where applicable).
The Client must submit all Project Files within thirty (30) calendar days of the Order date. If files are not received within this period, Sayko may, at its discretion:
Where Project Files are unusable, incomplete or do not meet the agreed specifications, Sayko will notify the Client and pause delivery timelines until corrected files are received. The Client remains responsible for the consequences of late or defective submissions.
Turnaround times stated in Section 3 begin on the first Business Day after Sayko has received complete, usable Project Files and confirmed payment. Turnaround times are best-effort estimates given in good faith and do not constitute firm delivery dates within the meaning of Article 18 of Directive 2011/83/EU unless expressly agreed in writing.
Where a firm delivery date has been agreed in writing and Sayko fails to meet it, the Consumer may grant an additional reasonable period appropriate to the circumstances; if Sayko fails to deliver within that additional period, the Consumer is entitled to terminate the contract and receive a refund for any work not yet performed, in accordance with Article 18 of Directive 2011/83/EU and the corresponding provisions of Decree-Law 84/2021. Force majeure events are governed by Section 17.
Revisions are included as set out in the table at Section 3.1. A "revision round" means a single, consolidated set of written notes from the Client addressing the most recent Deliverable.
The "unlimited revisions" included in the Pro tier are limited to the original scope of the Order. A material change in creative direction or technical scope — including but not limited to a change of arrangement, additional stems, a new genre treatment, or a substantively different mastering target — constitutes a new Order and is quoted separately.
Revision rounds are typically delivered within two (2) Business Days of receiving consolidated notes, subject to capacity. Priority queues apply to the Pro and monthly tiers.
Revision requests must be submitted within fourteen (14) calendar days of delivery of the Deliverable to which they relate. After this period the Deliverable is deemed accepted. If no feedback is received within 14 days during an ongoing revision process, the project is considered complete and the last delivered version accepted.
Pursuant to Article 9 of Directive 2011/83/EU and Article 10 of Decree-Law 84/2021, Consumers ordinarily have a period of fourteen (14) calendar days from the conclusion of the contract to withdraw without giving any reason.
Sayko's Services consist of digital content not supplied on a tangible medium and/or services performed and delivered electronically. By placing an Order and ticking the corresponding box at checkout, the Consumer:
This is in accordance with Article 16(a) and 16(m) of Directive 2011/83/EU and Article 17(1)(a) and (m) of Decree-Law 84/2021.
If the Consumer withdraws before performance has commenced, a full refund is issued within 14 days. If withdrawal occurs after performance has commenced but before completion, the Consumer pays an amount proportional to the work performed; the balance, if any, is refunded within 14 days.
For Business Clients, and for Consumers who have lost the right of withdrawal under 8.2, cancellation after work has commenced entitles the Client to a refund of the unperformed portion of the fee, less:
No refund is due where Deliverables have been supplied in conformity with the agreed specifications. Subjective dissatisfaction with creative outcome — where the Service has been performed to professional standard and within the agreed scope — does not constitute non-conformity. Revisions exist for this purpose.
Monthly subscriptions may be cancelled at any time by written notice with at least seven (7) calendar days' notice before the next renewal date. The Client retains the benefit of the current paid month. No pro-rata refund is given for the current month, save where the Consumer's mandatory rights provide otherwise.
Refunds are issued via the original payment method.
The Client is responsible for:
The Client warrants that they own, or are authorised to use, all rights in the Project Files — including without limitation copyright in the underlying composition, performance rights, neighbouring rights of performers and producers under Articles 9, 14 and 67–76 of the Portuguese Code of Copyright and Related Rights (CDADC), and any rights in voice recordings, lyrics and synchronised images.
The Client shall indemnify and hold Sayko harmless against any claim, demand, loss or cost (including reasonable legal fees) arising from a breach of the warranty in 10.1, save to the extent that such liability cannot lawfully be transferred to a Consumer under mandatory consumer protection law.
Sayko may refuse or terminate any Order where it has reasonable grounds to believe that the Project Files infringe third-party rights or applicable law.
Where the Project Files incorporate third-party samples, loops, sample-pack content, AI-generated material or interpolations, the Client warrants that the necessary licences, clearances or permissions are in place. Sayko is not responsible for sample clearance and gives no warranty as to the legal status of third-party material supplied by the Client. Section 10 applies.
Sayko will treat all Project Files and unreleased Deliverables as confidential and will not share them with third parties, save:
This obligation survives termination.
Nothing in these Terms transfers or assigns to Sayko any copyright, performance rights or neighbouring rights in the Client's underlying work, composition, lyrics, voice or recorded performance. Those rights remain entirely with the Client (or their licensors).
On full payment, Sayko grants the Client an exclusive, worldwide, perpetual, irrevocable, royalty-free, fully transferable and sub-licensable licence to use, reproduce, distribute, broadcast, communicate to the public, synchronise, adapt and exploit the Deliverables for any purpose, commercial or otherwise. To the extent that any Sayko-authored creative contribution attracts copyright protection under the CDADC and the Deliverables cannot be exploited without it, this licence is granted by way of express and specific assignment of economic rights pursuant to Article 27 CDADC, to the maximum extent permitted by law.
Sayko's moral rights, where applicable under Article 56 CDADC, are not transferred and remain inalienable; however, the Client is not required to credit Sayko on commercial releases.
By accepting these Terms, the Client (in respect of Music Mixing & Mastering Services only) grants Sayko a limited, non-exclusive, worldwide, royalty-free licence to use short excerpts (typically up to 30 seconds, in "before/after" comparison form) of the Project Files and Deliverables, solely for:
This licence is granted pursuant to Articles 27 and 31 CDADC and is specific in its purpose, duration and scope.
Sayko shall: credit the Client (artist or stage name) where reasonably possible; not edit, distort, mutilate or otherwise modify the excerpts in a way that would be prejudicial to the Client's honour or reputation, in accordance with Article 56 CDADC; and not imply endorsement of any third-party product or service by the Client.
The Client may opt out of this licence at any time before publication by sending a written request to alex@sayko.pt. Opt-out is free of charge, requires no justification, and Sayko will confirm receipt and refrain from publishing any new excerpts. Where excerpts have already been published, Sayko will remove them from sayko.pt and Sayko-controlled social media within a reasonable time, typically not exceeding fourteen (14) calendar days, subject to technical limitations of third-party platforms.
Because podcast and video Deliverables typically contain personal data (recognisable voices, identifiable images), the default licence in 13.3.1 does not apply to Podcast or Video Audio Services. For these Services, Sayko will only share before/after material with the Client's separate, specific written consent, freely given for the purpose of portfolio and marketing use, in accordance with Article 6(1)(a) and Article 7 of Regulation (EU) 2016/679 (GDPR). Such consent may be withdrawn at any time without affecting the lawfulness of processing prior to withdrawal.
Sayko will not publish any excerpt before the official commercial release date of the Client's track, where one is communicated by the Client at the time of the Order or before publication.
Sayko retains Project Files and session data for a period of ninety (90) calendar days after delivery for the purpose of facilitating revisions and reissues. After this period, files may be deleted without further notice. The Client is responsible for maintaining their own backups.
Sayko aims to respond to Client communications within one (1) Business Day. Communications received outside business hours, on weekends or on Portuguese public holidays will be addressed on the next Business Day. For Pro-tier and monthly subscription Clients, priority response applies.
Sayko operates as a single-engineer studio. Capacity is finite and Orders are accepted on a first-come, first-served basis. Where Sayko is at full capacity, new Orders may be placed on a waiting list; the Client will be informed before payment is taken. Subscription clients retain their slot until cancellation.
Sayko is liable for direct losses caused by its breach of these Terms, including by its auxiliaries within the meaning of Article 800 of the Portuguese Civil Code. Liability for wilful misconduct (dolo) and gross negligence is not excluded or limited, in accordance with Article 809 of the Portuguese Civil Code.
To the maximum extent permitted by law, Sayko is not liable for:
Save for liability that cannot be excluded or limited by law (including death or personal injury caused by negligence, fraud, fraudulent misrepresentation, wilful misconduct, gross negligence, or any liability under mandatory consumer protection law), Sayko's aggregate liability arising out of or in connection with an Order is capped at the total fees paid by the Client for that Order in the twelve (12) months preceding the event giving rise to the claim.
Nothing in this Section 16 excludes or restricts any liability or right that cannot lawfully be excluded or restricted under mandatory consumer protection law applicable to the Consumer, including Lei n.º 24/96, Decree-Law 84/2021, Directive 2011/83/EU, the Unfair Contract Terms Directive 93/13/EEC, or — for UK Consumers — the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including without limitation: acts of God, natural disasters, war, civil unrest, terrorist acts, governmental action, public health emergencies, prolonged power or internet outages, hardware failure not attributable to negligence, or the unavailability of third-party platforms essential to delivery. The affected party shall notify the other promptly and use reasonable efforts to mitigate. Where a force majeure event continues for more than thirty (30) calendar days, either party may terminate the affected Order; Sayko shall refund the unperformed portion of any fee, less work already performed.
Sayko processes personal data in accordance with Regulation (EU) 2016/679 (GDPR), Lei n.º 58/2019 (Portugal), the UK GDPR and the Data Protection Act 2018 (for UK clients), and Lei n.º 13.709/2018 (LGPD) (for Brazilian clients), as applicable.
The lawful bases for processing are:
The Client's rights under Articles 13, 15, 16, 17, 18, 20 and 21 GDPR — including access, rectification, erasure, restriction, portability and objection — are set out in full in our Privacy Policy at sayko.pt, which forms part of these Terms by reference.
For US Clients, where applicable, Sayko complies with state-level privacy laws to the extent they apply (noting that the California Consumer Privacy Act applies primarily to businesses meeting specific revenue or volume thresholds that Sayko does not currently meet).
These Terms and any non-contractual obligations arising out of them are governed by the laws of Portugal.
For Consumers habitually resident in a Member State of the European Union, the choice of Portuguese law in 19.1 does not deprive the Consumer of the protection afforded to them by mandatory provisions of the law of their country of habitual residence, in accordance with Article 6 of Regulation (EU) 593/2008 (Rome I).
For Consumers habitually resident in the United Kingdom, mandatory rules of UK consumer protection law continue to apply notwithstanding the choice of Portuguese law.
Subject to 19.5 and 19.6, the courts of the judicial district of Lisbon, Portugal, have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
A Consumer domiciled in an EU Member State may bring proceedings against Sayko in the courts of Portugal or in the courts of the Member State where the Consumer is domiciled, in accordance with Article 18 of Regulation (EU) 1215/2012 (Brussels Ibis). Sayko may bring proceedings against such a Consumer only in the courts of the Member State where the Consumer is domiciled.
Consumers resident in the EU may submit a dispute to the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Consumers in Portugal may also refer disputes to the relevant Centro de Arbitragem de Conflitos de Consumo (Consumer Arbitration Centre) competent for their area of residence. Sayko is not currently affiliated to a specific arbitration entity but will engage in good faith with any procedure validly initiated.
If any provision of these Terms is held invalid, illegal or unenforceable by a court of competent jurisdiction, the remaining provisions remain in full force and effect. The invalid provision shall be replaced, where possible, by a valid provision that most closely reflects the original intent and is consistent with mandatory law, including Article 280 of the Portuguese Civil Code and the Regime das Cláusulas Contratuais Gerais (DL 446/85).
Failure or delay in enforcing any provision of these Terms is not a waiver.
These Terms, together with the order confirmation and the Privacy Policy, constitute the entire agreement between Sayko and the Client in respect of the Order, and supersede any prior representations, save for those made fraudulently.
The Client may not assign or transfer their rights or obligations under these Terms without Sayko's prior written consent. Sayko may assign or transfer its rights and obligations to a successor business, provided the Client's rights are not diminished.
The parties undertake to perform these Terms in good faith, in accordance with Articles 227 and 762 of the Portuguese Civil Code.
These Terms are made available in English. A Portuguese version may be provided in due course; in the event of a future discrepancy, the Portuguese text will prevail for Consumers habitually resident in Portugal, and the English text will prevail for all other Clients.
Sayko may update these Terms from time to time. The version applicable to an Order is the version in force at the time the Order was confirmed. Material changes will be notified to active subscription Clients by email at least thirty (30) calendar days before they take effect; if such a Client does not accept the change, they may cancel the subscription before the change takes effect, with no penalty.
Questions? alex@sayko.pt